About arrival time
The arrival time of your order will be affected by the delivery speed and transportation policy of the logistics provider, and there may be a delay of one week to several months (for example, Japanese products are most susceptible to international logistics, customs, etc.). Please understand.
About shipping
All costs associated with the delivery service will be borne by the user. All delivery costs and applicable services are determined by the Company;
Pre-order shipping costs will be calculated and notified together with the order balance. All deposits do not include shipping costs.
About GK/ Statue Shipping Cost
Shipping costs are not included in the price of the item, whether pre-order or in-stock. We can't know the exact shipping costs until the model is released, but we estimate that shipping costs may be as expensive as the model itself, or even more expensive. Please keep this in mind before purchasing. Please contact our customer service to get a shipping estimate. When the model is ready to ship, we will notify you by email if you need to pay additional shipping costs.
The customer service email address is Info@statuemasterpro.com
Please feel free to contact us and we will respond during working hours Beijing time.
Since the product packaging has not been finalized before shipment, the price is for reference only. In order to compensate for the oversized, remote area, overweight and service fees not included in the result. Our final shipping quotation will be higher. Please refer to the final email confirmation from our customer service. Expect to add twenty to one hundred dollars on this basis.
The user agrees that if the delivery address or other delivery details need to be changed after the order is shipped, please contact the local post office;
This website is not responsible for the cancellation of orders or goods due to shipping delays, product out of stock, etc.
About After-Sales Service
Before the product reaches the buyer, it will go through many transportation procedures and we cannot avoid the collision of packaging.
We will choose the most favorable courier service for delivery, but we cannot guarantee that there will be no bumps during the express delivery. Minor packaging damage is not a reason for return or exchange. Unpacking will affect the secondary sale and will not be accepted.
If the product is damaged or defective, the user agrees to report the above defects to the website within 48 hours after receiving the goods. The website will then determine the best solution. We will not provide services for more than 48 hours;
If the order is cancelled by our store, a full refund will be issued. If a refund is required due to the buyer's reasons, our store will charge a 15 % refund fee. All items that have been shipped are non-refundable.
Notice
The user agrees to follow the above process and abide by any terms of service established by the company. The buyer agrees to the above terms and policies by placing an order